In the past, customers understood that most businesses were only available during normal business hours. However, in today’s hyper-connected world, many people expect to be able to reach you at any time of the day or night. If you’re not there to answer the phone, you’ll probably lose business. But you can’t spend all day and all night in the office waiting for the phone to ring! Outsourcing to a call center is the best way to handle after-hours calls.
With Endicott Call Center’s after-hours answering services, a live operator will always be available to take your calls when you’re out of the office on nights or weekends. You will never miss a call— our operators will make sure to keep you updated on any calls that come in while you’re out of the office. We can either handle the situation or take a message so that you can respond when you get back into the office.
How Our After-Hours Answering Service Can Help You
When customers call, they expect to hear a live person on the other end of the line. With after-hours answering, we can help you meet and exceed your callers’ expectations! Our helpful, courteous, well-trained operators will answer the phone promptly and address your customer’s needs. Your callers are sure to be impressed by the professionalism and responsiveness of our operators. They can help your callers by:
- scheduling appointments
- taking messages
- answering questions and information requests
- helping to resolve basic issues
- and more!
With seamless integration between your office and our call center personnel, you’ll never have to worry about missing phone calls when you leave the office for the day. When you get back to work in the morning, you’ll be able to easily access your messages and find out how many people called and what they were inquiring about. Then, you can follow up as needed.
24/7 After Hours Answering Services: