Home / Commercial & Residential Maintenance
When an established customer or a potential new customer calls you, it’s probably not a minor issue. Do your calls arrive when it’s 100 degrees outside and the air conditioning system in an office complex is blowing hot air? Is a house flooding because a pipe fitting cracked or electrical power has failed? Are you a facility that supplies medical services and your generator won’t start? Have the escalators in a three-story mall stopped functioning?
In these situations, do you think callers will be happy when their urgent phone calls land in your voice mail box? If this is your method for supporting new and existing customers, you’ve just given them every incentive to contact one of your competitors. You may have just lost a customer.
Endicott has a solution for you! We understand the time demands of your maintenance professionals and have created answering service solutions tailored to these demands.