Customer Satisfaction and Research

Need more information or ready to get started?

Home / Customer Satisfaction and Research

Customer Satisfaction and Research

If you want to unlock the full potential of your company, you need a plan for measuring your customer loyalty, understanding customer perceptions of your company, and figuring out your specific target audience. If you can find the most profitable customers and learn how to increase their satisfaction, you’ll be way ahead of the competition when it comes to customer loyalty, positive brand recognition, and sales.

Endicott Call Centers is here to support your organization with comprehensive customer satisfaction surveys that are tailored to your business’s needs. Our highly-trained call center agents will communicate with your customers and clients to find out what makes them click. Our customer satisfaction and research services can make it easier than ever for you to engage with your customers and build a long-lasting, mutually beneficial relationship with them.

How Our Customer Satisfaction and Research Services Can Help You

Your customers will get the following benefits when you outsource your customer satisfaction and research calls to us:

  • Friendly, efficient, professional customer service representatives
  • Quick and easy surveys that don’t take a lot of time out of their day
  • Secure and private handling of personal information
  • Operators who speak English and Spanish

Your company will experience these benefits:

  • Affordable, convenient customer research
  • Active engagement and dialogue with customers
  • A seamless extension of your office
  • Easy-to-access, constantly-updated data about your customers
  • A variety of well-respected survey methodologies, including NPS (Net Promoter Score)
  • Surveys, research strategies, and delivery methods that are tailored to your needs

With customer satisfaction and research services that are customizable to fit your company’s needs, you can focus on more important things and let us handle the telephone and email surveys. We’ll maintain great communication with you and consistently add to your data so that you can make informed decisions about the next steps for your business.

Contact us today at (800) 947-3227 to find out how Endicott Call Centers can help you build your brand with customer satisfaction surveys. 

24/7 Live Answering Services:

Learn More About Endicott

Welcome to Chatup