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At Endicott Call Centers, we know that your time is valuable and so are your customers. We can be standing by to handle help desk questions from basic to complex so that you and your employees can spend your time making more customers. We offer three levels of help desk services, depending on your business needs.
Our agents answer phone calls, log appropriate information into your ticketing system – or ours- and transfer callers to the correct person or department.
Our agents answer phone calls, log questions, and provide basic answers from a preapproved response library, escalating calls when necessary.