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Our Home Care and Hospice answering service agents are thoroughly screened for empathy and relationship skills. Not every agent qualifies to support our Home Care and Hospice clients. Home Care and Hospice agents receive training specific to the needs of this industry and then work with specific clients to learn about their individual needs and culture. We deliver courteous services and are mindful of sensitivity in addressing patient concerns.
The Endicott family of companies has been delivering compassionate answering services for Home Care and Hospice clients since 1975. We provide reliable answering services 24/7/365 that ensure you and your clients have a trusted and proven communication channel.
Endicott is HIPAA compliant; our agents are trained and certified to the adherence requirements. They are also trained specifically on issues important to home care and hospice. They learn applicable medical terms and are exposed to medical gear typically found in a Home Care or Hospice setting. We partner with you to create protocols and guidelines for effectively connecting callers to your staff members.