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Whether you prefer to use a computer, phone, or tablet, you can access your account information. Since it’s cloud-based, you can use any computer as long as you have Internet access.
As soon as one of our agents makes a change to your appointment schedule or notifies you of a situation that needs your attention, you’ll be able to see it. The site automatically refreshes every 30 seconds, so you and your in-house staff can always stay on top of the situations that Endicott’s call center agents are handling.
Intellisite tracks every change that any user makes to the account. This gives you the ability to monitor and evaluate our performance. You can print, email, or file this on your own without needing to call us.
Intellisite offers two-way communication between your business and our call center. We can both make changes to schedules, add information, create notifications, and send messages to one another.
Only users with the appropriate permissions are allowed to view and make changes on Intellisite, so you can rest assured that your information is being kept confidential and safe from prying eyes.
No matter which Endicott call center services you’re using, you can benefit from Intellisite!
IntelliSite allows our clients to manage their business around the clock, from the internet. Users access their accounts online to view their messages, monitor performance, contact staff, and make changes via their PC, smartphone, or tablet. This mobile-friendly tool puts the control into the hands of our clients, allowing them flexibility to monitor performance and make immediate changes to their account.