Bilingual Answering Services
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Bilingual Answering Services
Do all your employees speak the same language? If you only hire English-speaking employees, you’re missing out on getting business from a major demographic: Spanish speakers. Can’t afford any new hires? Fortunately, Endicott Call Centers has bilingual call operators to help you offer a superior level of customer care. It’s the most cost-effective way to add bilingual services to your business!
The Benefits of a Bilingual Answering Service
There are so many reasons to love using Endicott’s bilingual answering services. Partnering with us gives you:
- Trained, professional operators
- Scripts that are customized to your business’ needs
- Live agents at all hours of the day
- 100% U.S.-based locations
- Agents that are fluent in English and Spanish
- HIPAA-compliant agents for medical support
- Access to call management and tracking tools that enable you to regularly monitor and evaluate our performance
Show Your Customers You Care
With a bilingual answering service, your bilingual customers will see just how dedicated you are to their satisfaction. Even if a Spanish-speaking customer can also speak English, giving them the option of speaking in their first language could be what convinces them your business is worth the money. Your bilingual-speaking and Spanish-only speakers will be able to experience the same level of customer service that all your English-only speaking customers do.
There’s no greater gift you can give your customers or potential customers than helping them feel understood and valued. A bilingual answering service is a unique selling point that can boost your conversion rates. When a Spanish-speaker calls and hears another Spanish-speaker on the other side, they will be more likely to make a purchase.
We don’t think anyone should have to hide who they are in order to get high-quality service. Everyone should be able to do basic tasks using their native language. This could include calling a business to:
- Ask questions
- Voice concerns
- Leave messages
- Book appointments
- And more!
Thanks to Endicott, there will never be an awkward disconnect between the agent and the caller. Your customers are free to be their authentic selves on the phone!
Access Bilingual Call Services 24/7
Our Spanish and English-speaking call operators are available 24/7. No matter when your customers are calling, they will still get phenomenal customer service when Endicott’s operators are on the other end of the line. We work late nights, weekends, and holidays.
Your customers will feel valued no matter what language they speak.Provide a Full Range of Services for Spanish-Speaking Customers
When customers call your business, they expect to speak with a positive, understanding operator. But an inability to communicate can be a huge obstacle in business. A language barrier is the epitome of a communication problem.
With a bilingual answering service, language barriers don’t have to stand in the way of sales. Endicott ensures that every customer who calls your business feels cared for and respected. Our professional call operators can walk your customers through just about any problem.
When you partner with our bilingual answering services, you can have a whole team of people who will:
- Book appointments
- Take messages
- Translate messages
- Resolve general problems
- And more!
Create a Better Reputation for Your Business
When you use a bilingual answering service, your callers will know you care about them. Because of this, they will want to work with your company again in the future. It will also spur them on to recommend your business to others. You’ll see a seamless integration between your employees and our bilingual answering services.
Bilingual call agents add a more personal touch to your business. It allows you to give your customers a much more individualized experience. People want to take their business to companies where they feel valued and know they are viewed as more than just a way of making money. A bilingual answering service helps with this!
Bilingual call services automatically improve your company’s standing in the eyes of customers. Even if a caller only speaks English, knowing that you offer bilingual services can still improve their opinion of your business. This is especially true if they have Spanish-speaking friends, co-workers, or family members.
Embrace Diversity with Bilingual Call Services
Companies that want to be around in the future must embrace diversity now. One of the ways your company can show your emphasis on diversity is through utilizing bilingual call center agents. It speaks volumes of you as a company beyond just your appeal to Spanish-speaking customers.
While so many companies focus their efforts on helping one very specific type of customer, Endicott helps reach more people. We believe that our services should be for everyone. That’s why we don’t run away from the things that make our customers different from one another—we embrace them!
While some companies might find language barriers to be detrimental to their work, we view them as an opportunity. Because of our call agents, Spanish-speaking people are able to use companies they would otherwise be unable to.
Never Compromise on Quality
There’s no substitute for true fluency in Spanish. Don’t make the mistake of thinking you can simply use the Internet to gain Spanish-speaking customers. Google translate and Spanish dictionaries will only get you so far. By partnering with bilingual call center agents, your business will have bilingual services that stand the test of time.
Using Spanish-speaking call agents also shouldn’t mean you have to sacrifice quality for your English-only-speaking customers. Your English-speaking customers won’t notice a difference. They will still experience amazing call center services!
Invest in Bilingual Answering Services Today!
There’s never a bad time to invest in bilingual call agents! Even if you don’t currently have Spanish-speaking customers, our services can be a huge asset to your business! We can help you retain your current customers or expand beyond your current English-speaking base.
If you need a bilingual answering service, don’t wait any longer to call Endicott. Your Spanish-speaking customers should never have to wait for high-quality service. Contact Endicott Call Centers today and we’ll give you more information on how you can make your business the best it possibly can be.