If you provide professional customer services, you likely schedule appointments with them. A full schedule maximizes your opportunity to produce income. While an incomplete schedule results in idle time and fewer billable hours or fewer sales. This is where answering service appointment scheduling helps.
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e and everything in between, having holes in your schedule is something you must avoid—providing you want the most significant return on your time investment. Your answering service can help you schedule appointments and keep your roster filled with productive activity. And your call center can do this for you twenty-four hours a day.
Fill Open Slots
A schedule with holes is a day riddled with inefficiency and missed opportunities. Yes, you can work to fill open slots when you’re in the office. But this might only be forty hours a week. What about the other 128 hours? That’s where your call center comes in. They can take appointment calls for you 24/7 and schedule meetings. Since you never know when someone may call for an appointment, you want to be ready. Your answering service is.
Take Cancellations
Not only your answering service can do appointment scheduling, but they can also handle cancellations, too. Why would you want them to do that? The answer is simple.
Wouldn’t you rather have a cancellation than deal with a no-show? In addition, the sooner you know about a cancellation, the faster you can fill it. It’s not uncommon for an answering service to take a cancellation in the evening and have it filled before you work the next morning. What’s not to like about that?
Access Your Calendar
If your scheduling program is accessible via a secure internet connection, your answering service can work off the same information your staff has at their fingertips. What your answering service sees in their office completely matches what your staff sees in yours. There’s never a need to sync calendars because you’re both using the same one. Updates occur in real-time.
And if you don’t have an appointment setting program that’s internet accessible, your answering service can recommend a solution that will work best for your business and allow them to book appointments and help keep your schedule full.
Conclusion
Check with your answering service to see what else they can do for you. They’re much more than a name, number, and message service. Leading answering services are full-service providers, offering standard answering service along with appointment setting capabilities and much more.
Use Endicott Answering Service Appointment Scheduling For Your Business
Learn more about our full array of answering services and appointment scheduling to match your business needs. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand! Request your quote today!