Blog

Check out the latest news and info from Endicott Communications

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answering service

What Does Customer-Centric Approach Mean?

At Endicott Call Centers, we utilize a customer-centric approach towards our clients to ensure a high-quality and stress-free partnership. However, what does ‘customer-centric’ mean for

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News

COVID-19 Announcement

At Endicott, we are keenly aware of the potential impact of the coronavirus (COVID-19) and are taking steps to provide for the continuity of our

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answering service

Why Are Bilingual Services Critical? 

More than 21 percent of Americans speak a language other than English according to the Census Bureau. Bilingual services can increase satisfaction and business growth. It is essential for the

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We are more than virtual assistance
Call center

We are more than a Virtual Assistant

Virtual assistants have become more commonplace over the last several years due to technological advances. Improvements such as high-speed Internet and document sharing have made

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Why HIPAA-Compliant messaging is key
Call center

Why HIPAA-compliant messaging is key!

Like all healthcare entities, call centers are also governed by HIPAA-compliant rules. Since agents access each caller’s personal information, these rules apply every time a

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Fact: SMS is Not HIPAA Compliant
hippa compliant call center

Fact: SMS is Not HIPAA Compliant

In 2015, the Tepper School of Business at the Carnegie Mellon University found a 27 percent reduction in patient safety incidents when hospitals put a

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What Is CSAT and How Can You Improve It?
customer care

What Is CSAT and How Can You Improve It?

Customer service providers have their work cut out for themselves. Tasked with satisfying the client base while simultaneously building brand image, customer satisfaction practitioners are

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What is a Virtual Receptionist
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What Is a Virtual Receptionist?

Realize Key Benefits and Capitalize on Business Opportunities with a Virtual Receptionist   What is a virtual receptionist, and why do you need one? If

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Startel Appointment Setting
answering service

Startel Appointment Setting

In the healthcare industry alone, missed and open appointments cost U.S. providers $150 billion annually. The problem is magnified significantly when you consider the lost

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Is Your Call Center HIPAA Compliant?
answering service

Is Your Call Center HIPAA Compliant?

Health-related businesses must carefully choose a telephone answering service (TAS) partner who has in-depth experience in the medical industry. Federal regulations govern how confidential patient

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customer care comes first
Call center

Customer Care Comes First

  The concept of the outsourced call center has evolved the way businesses provide customer support. In the past, customer care had to be handled

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how customer service can affect you
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Great Customer Care 101

Customer Care Comes First The concept of the call center has revolutionized the way businesses provide customer care. In the past, customer service had to

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